Article Writing Homework Help

Write 9 pages with APA style on Human Resource Management in the Hotel Industry. The more surprising aspect is that the service industries like for e.g. hotels depend much more than manufacturing industries on their human capital for the quality of service being delivered by the intangible interface between the staff (the service provider) and the customer.

The reason for this could be that the ‘services sector’ is not homogeneous and includes such diversified industries and services like banking, business services, catering, distribution, finance, insurance, leasing, hotels, and transport etc. In addition to this, it is estimated that sixty-five to seventy-five percent of work in the manufacturing industries also relates to ‘services’.

However, the services provided by different industries are different in content and nature and for the reason cannot be dealt with as a general proposition. For example, the hotel industry is seasonal unlike many others listed above. The hotel industry is characterized by ad hoc management, lack of trade unionism and high labor turnover. (Hoque 1999a 4)The quality of human resources could well be the differentiator that can lend a competitive edge to the industry. The reputation that a hotel earns for its quality of service, is difficult for its competitors to replicate.