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Omnichannel Approach E-Commerce Operations Dick’s Sporting Goods Case Study
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What factors led Dick’s Sporting Goods to retake direct control of its e-commerce operations?
What are some of the key features of the omni-channel approach now taken by Dick’s Sporting Goods?
As a consumer, what do you think about the approach being taken by Dick’s Sporting Goods? Do any specific aspects of its omni-channel approach appeal to you? Or would you simply prefer to buy sporting goods at the lowest possible price, regardless of other factors? If you do not purchase sporting goods, that’s fine — you can write from the perspective of someone who does. Do you think that the approach taken by Dick’s is likely to succeed?
