Business Finance Homework Help
Thomas Jefferson University Real World Risk Management Application Discussion
Find one recent example of a situation/story/event in the news or on a website (within the past 6 months or so) and briefly describe how it relates to one or more of the risk management concepts we have studied so far in our course. Be sure to include the link for the source of the event you select. Do not include the COVID-19 situation.
Also, I need a reply to my college’s post with an external recourse:
I will be speaking on an event that happened in my clinic just recently and rather than how it related to one or more of the risk management concepts, more so how they could have used risk management concepts.
On November 9th, chaos ensued. We were set to have over 60 patients come into our outpatient clinic. I had just finished checking in the first patient before 8AM when my computer logged me out and wouldn’t let me log back in. My manager was running around to work with the providers on how they would like to work today. In the mean time we were told to use “Down Time” paperwork which is the equivalent to an electronic medical record. No one’s ever heard of it and we didn’t have any extra physical copies laying around. Since the computers weren’t working we were not able to print those out for patients and the practice to use. When we finally did manage to find a physical copy to make copies of, patients became unruly that they had to fill out the paperwork when everything is already in their chart. We tried to find a happy medium in terms of what they really need to fill out just for this visit. We cancelled and rescheduled some appointments after speaking to providers who felt that patients wouldn’t have the best visit because the provider wouldn’t have access to their charts or be able to notate. In terms of getting these patients to their appointments we then had to run the paperwork to the designated medical assistance working for the provider the patient is seeing. Turns out it wasn’t just our office, but throughout Jefferson Jersey locations and Philadelphia as well. There was widespread Xfinity outage and Comcast customers saw the internet as well as phone services go down (Tornoe, 2021). This lasted for our office about an hour or so. A lot can be done at an outpatient clinic in an hour. We can see up to 5-10 patients for the 13 different specialties we have. For some other locations this lasted until the afternoon, and throughout the nation on different days as well such as Indiana, Georgia, Illinois, and San Francisco.
This is where a better risk management plan could have come in and allow our clinic to work more efficiently and effectively. Down Time papers were not the solution if they were to just be discarded at the end of the day. If we had better preventive controls, better risk controls we could have limited the possibility of an undesirable hazard event occurring such as the outage. It was incredible finding out that we didn’t even have a proper COOP in place or any form of recovery/continuity planning for our specific clinic. Just a general one for the organization as an enterprise. It’s obviously time for our outpatient clinic to increase the level of risk to more recent times. Along with this, making the organization more resilient as well. When seeking to manage these emerging risks, an organization should evaluate whether the risks are to be treated as hazard, control, or opportunity risks.
References
Tornoe, R. (November, 2021). Comcast says Xfinity customers in Philadelphia and South Jersey should see service restored soon. The Philadelphia Inquirer. Retrieved from https://www.inquirer.com/news/comcast-xfinity-outa…