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Montclair State University Knowledge Management Systems at Ford Research

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Task #1. Use the knowledge acquired from this course to research, evaluate and critique a Knowledge Management program or initiative preferably for a private SME, which primarily focuses on manufacturing and distribution to customers; note that a significant part of their business transactions will done on line (particularly the relationships with business partners and customers). (However, you can also select a mid to large size corporation if you can do research to get the required information for the project.) You may reuse the paper entitled: “Determining Impact and ROI for Knowledge Management” and other papers as you see fit to address this assignment. You can choose either an existing case study (e.g. documented corporate initiative) or an application in the business world (e.g. initiative where you work). Regardless of the source, the analysis must cover a number of the 5 key essential elements discusses below.

  1. You are required to calculate a rough approximation of whether the initiative is worth it, (e.g. do the costs justify the benefit?) You’ll need to approximate costs (e.g. labor and system issues) and pay off.Your analysis must address:
  • Organizational and managerial aspects related to the employee integration into the project.
  • A description of the IT system that is used in the KM initiative.
  • Managerial and employee issues related to the implementation and utilization of the IT system.
  • How the system support the Customer Relationship Management