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Orr et al. (2020) noted that generating rich data from interviews for a qualitative study can be challenging to operationalize, especially when difficulties establishing rapport, power imbalances, and participant factors threaten the interview process and data quality. As Walden University(n.d.) advised, researchers to be very straightforward, remain within the study context by focusing on the research questions and effectively use body language. Walden University (2012a, 2012b) also requested that researchers draw out a plan to engage the participants to allow travel time and reach out to the participants.

Getting the identified participants to administer or conduct and record the in-person interview was tough for this Small-Scale Qualitative Research Project Write-Up. As getting them to allocate time for the interview was a significant challenge. An online interview appears to be the most feasible option. Thunberg and Arnell (2021) demonstrated that digital interviews could enhance long-distance participation and be more cost-effective. I encountered technical difficulties as the participants did not answer some of the interview questions. Some were off point as the necessary guidance was missing for the remote online interview. Some tried to demonstrate the excellent work they are doing in the area of mobile banking. Based on these results, it is vital to balance digital interviews’ positive and negative aspects and understand that digital interviews are different from in-person interviews, with their logic and rules (Thunberg & Arnell, 2021). Restructuring questions as advised by Grant (2021) and Saunders et al. (2016) by phrasing the questions in as open a way as possible and using long pauses to signify that more is required also helped elicit the proper responses.