Operations Management homework help. Instructions
For this week’s assignment, you will complete a case study. Review the following scenario to get
started:
Right in the middle of the busy time of year, XYZ Corporation was suddenly struck by an allencompassing technology failure. Its main website and internal systems went off-line for over 24
hours, causing an entire shutdown of production. Over the course of the next several days,
leadership directed employees to attempt to resume fulfilling orders in addition to responding to
customer complaints.
Unfortunately, the volume of work and number of customer complaints overwhelmed staff,
leaving numerous orders unfulfilled and complaints ignored. Ideally, the organization needed to
respond to each customer in a timelier manner and effectively deploy service recovery.
Employees are beginning to lose trust in leaderships’ decision and were facing burn-out from
working many extra hours.
Assignment criteria:
Given the current situation, acting as the CEO of XYZ Corporation, how would you proceed in
restoring a productive organization? Explain how you would improve employee morale, while
still motivating employees to catch up on work that is behind schedule. Help your employees
compose responses to the various customer complaints and indicate how you would
communicate with those customers. Include anything else you feel is important as the CEO in
your response.
Be sure to relate theories and strategies leading to certain best practices that leaders of successful
organizations utilize to improve a struggling environment.
Length: 4-6 pages, not including title or reference pages
References: Include a minimum of 5 scholarly resources.
Your assignment should demonstrate thoughtful consideration of the ideas and concepts
presented in the course by providing new thoughts and insights relating directly to this topic.
Your response should reflect scholarly writing and current APA standards.

Operations Management homework help