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St Johns College Improving the Patient Experience of Care Essay

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Access your case study (Links to an external site.).

The three business goals for the data warehouse in the case study are:

  • Improving the patient experience of care (including quality and satisfaction)
  • Improving the health of populations
  • Reducing the per person cost of healthcare

The case study concentrates on the advantages and disadvantages of different architectures for data warehouses. In addition to architecture, the data analyst must also determine what data to capture in the data warehouse to achieve the business goals. For example, one way to improve the patient experience (the first business goal) could be to reduce waits times for appointments. In order to understand what causes wait times, data about the scheduled start time, actual start time, scheduled end time, actual end time, availability of the doctor, and reason for the appointment would have to be analyzed in the data warehouse. Other ways to improve the patient experience could include: getting the diagnosis right the first time, knowing the cost upfront, avoiding second appointments with specialists, providing supplemental information for patients to read at home, etc. Each of those improvements would require different types of data in the data warehouse.