Health Medical Homework Help
USC Healthcare Structural Impact and Administration of Medical Errors Discussion
The metrics by which a healthcare administrator is evaluated are far-reaching and have consequences that are felt from the board of trustees down to the patients and their families.
Do some research and find an example of a publicized hospital error, mistake, or grievance. You may use any news story or Internet article as long as its source is reliable according to academic standards. Compose a debriefing of the situation covering the following:
- Describe the incident. Include relevant details and descriptions.
- Describe the patient and family reactions, when applicable.
- How did the hospital handle the situation? Did they acknowledge any wrongdoing? Did they defer to legal counsel for all inquiries?
- What remedy did the patient seek? Did the patient seek for punitive compensation, corrective care, etc.?
Now, review the flowchart located in the Modules Week 4 Assignment section that outlines the organizational structure of a standard public hospital system. Describe the following as it applies to your scenario: (attached below)
- How did the problem escalate through the chain of command? For example, if this was a patient- or care-related issue, who was informed first? Where would that information go next? If this was an employee issue, how was it reported and how did it escalate?
- Where do you think the hospital administrator fits into the reporting and escalation of grievances? How can incidents affect organizational metrics for the hospital administrator?
- How much of the situation should be relayed to the board of trustees? Is this an issue that could be resolved without the board’s input?
