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Florida International University Hospitality Law Case Summary
Read the case below, summarize it and what you learned from the case and how you would apply it in a management situation. Post your response on Canvas.
US Family Sues Cancun Resort.pdf
Here is the article,
US family sues Cancun resort over ‘poisonous’ alcohol deathPublishedNovember29,2018Abbey Conner was left brain dead after a drink at the five–star resort. AWisconsinfamilyissuingaluxuryresortinMexicoandabookingssite,claimingtaintedalcoholcausedthedeathoftheir20–year–olddaughter.Abbey Conner was found drowned in a pool at an Iberostar hotel in Playa del Carmen last year after consuming allegedly “poisonous” alcohol.Her brother Austin, 22, who also had a drink from the pool bar, was rescued drowning in the shallow waters.Hundreds have since spoken out about dangerous drinks at Mexican resorts.Thewrongfuldeathcivillawsuitclaims that the five–star Iberostar hotel and its affiliates, including US–based booking website Visit Us, knew the alcohol being served was “tainted, substandard, poisonous, unfit for human consumption.”It argues thatAbbey Conner’s death was “tragic, senseless and entirely avoidable”.The Conner family is seeking unspecified damages for physical, mental and emotional pain and suffering caused by the hotel’s negligence.The hotel refused to apologizeor acknowledge any responsibility for the 7 January 2017 incident, the lawsuit claims.Iberostar has not commented on the lawsuit thus far.Ms.Conner’s death prompted the US Department of State to issue a travel advisory last summer regarding tainted alcohol in Mexico.What happened?According to the family, shortly after they arrived at the Hotel Iberostar near Cancun, Mexico, Abbey and Austin decided to relax in the hotel pool.They had drinks at the pool bar, and soon afterwards began experiencing ill effects.There were no lifeguards at the pool, according to the lawsuit, and hotel staff were alerted by another guest that the brother and sister were drowning.Ms.Conner was found face down in the water, foaming at the mouth.The hotel took both siblings to a hospital without telling their parents, the family said.The parents, John Conner and Ginny McGowan, only learned what had happened when they asked hotel staff to call their children’s room to check why they were late for dinner.By the time the parents arrived at the hospital, Abbey was unconscious andon a respirator while Austin was sedated.The family say the hospital demanded a $10,000 (£7,800) deposit and $6,371 payment before Ms Conner could be taken to an intensive care unit, and the hotel refused to help pay.Days later, the young woman was airlifted to the Broward Health Medical Center in Fort Lauderdale, Florida.She was declared brain dead and passed away days later onJanuary12th.
