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Certified nursing assistant Barbara Sterndorf has difficulty working independently in her job at Pinehurst Care

Home, an extended care facility. Barbara was raised by parents who were quite critical, and she lacks self-confidence. She is afraid of making mistakes and only does exactly what she is directed to do by her supervisor, Carla Thomas. In spite of her self-doubts, Barbara always performs high-quality work and is well liked by the residents. Carla believes her to be well trained and among the most competent CNAs on the staff and tells her this during Barbara’s performance evaluation.