Writing Homework Help
Central Queensland University Enhancing Customer Management Case study
This assessment item relates to the unit learning outcomes as in the unit descriptor. This assessment is designed to assess the knowledge of implementation of a knowledge management solution utilizing emerging tools for stages of knowledge management.
This assessment covers the following LOs.
LO3: Conduct research on emerging tools and techniques for the stages of knowledge creation, acquisition, transfer and management of knowledge and recommend the most appropriate choice based on expert judgement on the practical needs.
LO4: Apply and integrate appropriate KM components to develop effective knowledge management solutions.
LO5: Independently design a usable knowledge management strategy by application of key elements of a good knowledge management framework and by incorporating industry best practices and state of the art tools such as OpenKM or other emerging technologies.
INSTRUCTIONS
These instructions apply to Major Assignment only.
Answer the following question based on a case study given overleaf
